MyChart视频访问指南

步骤1:MyChart登录

首先，登录你的MyChart账户. On the home screen, you will click the “开始访问” 视频访问按钮.

第二步:签到

Once you click “Begin Visit,” it will take you to the Appointment Details page for your video visit. You must perform eCheck-In before joining the video visit. 可以通过单击 “开始eCheck-In” 按钮.

Step 3: Proceeding to the Video Visit

Once you have completed eCheck-In, then you will be taken back to the Appointment Details screen. You can join your visit by clicking the “加入视频参观” button.

第四步:加入视频访问

Once you have selected the “加入视频参观” button, a separate browser window will open. Click the “Join Call” button, and you will be connected to the video visit. You may receive a prompt from your browser to allow access to your camera and microphone – please allow this access to enable the video visit features.

第五步:结束视频拜访

To leave the video visit, click the red “Leave Call” button in the top-right corner of the screen. In the popup confirmation, click the “Leave Call” button.

步骤1:MyChart登录

首先，登录你的MyChart账户. On the home screen, you will click the “开始访问” 视频访问按钮.

第二步:签到

Once you click “Begin Visit,” it will take you to the Appointment Details page for your video visit. You must perform eCheck-In before joining the video visit. 您可以通过单击进行操作 “去check - in” or “继续eCheck-In.”

Step 3: Proceeding to the Video Visit

Once you have completed eCheck-In, then you will be taken back to the Appointment Details screen. You can join your visit by clicking the “加入视频参观” button.

第四步:加入视频访问

Once you have selected the “加入视频参观” button, a separate browser window will open. You will receive a popup stating that “telehealth.史诗.com would like to access the microphone and camera”. 您需要单击Allow. Click the “Join Call” button, and you will be connected to the video visit.

第五步:调整相机

If you need to flip your camera on your mobile device while in the video visit, you can do so by clicking the camera icon next to the microphone icon or you can click the three dots in the top left corner of the video. 然后你将选择 设备. 一旦你选择 设备, you can then choose the front facing or back facing camera.

第六步:结束视频拜访

To leave the video visit, click the red “Leave Call” button in the top-right corner of the screen. In the popup confirmation, click the “Leave Call” button.

When you are connecting to video visits via your mobile device, please use the MyChart app to connect to the video visit.

视频的问题

• If the camera icon is crossed out, tap it to turn on the camera.
• Check your device settings to make sure that you have allowed your device access to your camera.
  • To check this setting for an Apple device, go to Settings > Safari > Camera. Make sure that “Camera Access on All Websites” is set to Ask or Allow. 不要将其设置为拒绝.
  • To check this setting for an Android device, go to Settings > Apps > Chrome > Permissions > Camera. Make sure that “Camera Access for This App” is set to Allow or Toggled On.

音频问题

• If using a mobile phone and the provider is unable to hear you, make sure that Bluetooth is set to off on the device.
• If the microphone symbol in your video visit is crossed out, tap it to unmute.
• Check your device settings to make sure that you have allowed your device access to your microphone.
  • To check this setting for an Apple device, go to Settings > Safari > Microphone. Make sure that “Microphone Access on All Websites” is set to Ask or Allow. 不要将其设置为拒绝.
  • To check this setting for an Android device, go to Settings > Apps > Chrome > Permissions > Microphone. Make sure that “Microphone Access for This App” is set to Allow or Toggled On.

连接问题

• If the connection is lost, go back to MyChart and restart the video for your appointment.
• If the video quality is poor, try switching from your mobile device data to Wi-Fi and vice versa.

网络/互联网的建议

• We recommend that the 网work/inter网 you use to join your MyChart Video Visit has the following bandwidth/speed:
  • 下行:大于6mbps. The maximum downlink consumed by the MyChart Video Visit is 4 Mbps on desktop and 2.移动设备5mbps. This does not include data used by other browser tabs or processes running on the device.
  • 上行:大于4mbps. 其他因素(例如, 可用相机分辨率, or hardware and encoding acceleration) contribute to the overall data rate.
• You can check the bandwidth on your device by visiting speedtest.网 to check for the specifications above. 另外, other applications running on the connected device (or its local 网work) can impact the quality of the call – even for other participants with a strong connection.

设备的建议

• The recommended browsers to connect to a MyChart Video Visit are Chrome, Safari or Microsoft Edge.
• Make sure that your device software is up to date:
  • To access this setting for an Apple device, go to Settings > General > Software Update.
  • To access this setting for an Android device, go to Settings > Software Update.